FAQ's

At The Nest, our only goal is to ensure that you get off to the right start with your baby. A stay at The Nest your luxury postnatal stay includes:

• 2 x daily visits from an experienced lactation consultant and midwife. If all is going smoothly, one of these visits may be conducted via mobile/video call.

• Use of luxury products from Edwards and Co, Manuka Dreams pillow mist, and Natures Touch.

• Access to the online breastfeeding course 'Nurtured Beginnings' to ensure you are set up for a successful breastfeeding journey even before your little one arrives.

• A Nestling Caddy to take home, filled with Noopi nappies and changing essentials.

• 1 x signature postnatal massage, which will be accommodated in The Nest for your convenience.

• A range of complimentary continental breakfast food options, and a selection of drinks including Milky Mojo Lactation Blend. Please note any dietary requirements on the booking form. 

• If you take up the option, we will provide a range of nutritious lunch and dinner meal options courtesy of Jess's Underground Kitchen. These meals can be heated in oven or microwave provided in the fully equipped kitchen. 

At The Nest you will also experience consistent advice and support. This differs from some other services  where guidance can be inconsistent depending on the support people who attend you during the course of your stay.

The Nest is situated in Dairy Flat in a tranquil country setting, a short drive from downtown Auckland.

Lactation support at The Nest goes beyond simply assisting with breastfeeding. Many new parents assume that their baby will naturally latch and feed, but the reality often involves challenges. Our qualified lactation specialist will guide you through these early days, the critical time that sets the trajectory for your entire breastfeeding journey.

One of the advantages of support you will receive at The Nest is consistency. Unlike receiving different advice from various midwives, which can be confusing, we provide consistent guidance tailored to your needs. Additionally, guests benefit from free access to the online breastfeeding course 'Nurtured Beginnings' to prepare them for the breastfeeding journey. This comprehensive approach ensures that you feel supported and equipped to navigate the intricacies of breastfeeding from the very beginning.

Yes, absolutely. Unlike other services, The Nest welcomes first-time parents, recognising their often heightened need for support.

We understand that baby's rarely arrive on time. While some other services apply a non-refundable booking fee, The Nest offers a uniquely flexible booking service. If your baby doesn't arrive on schedule and you need to move your booking, we will do our best to accommodate you at another time. If this is not possible, you will receive a full refund. 

We welcome guests within the first six weeks following the birth of your baby. Please note a prerequisite of staying at The Nest is that you have been medically discharged from hospital. We understand that some parents choose to return home from the hospital due to other commitments or to access the support of loved ones. Our expert team can provide tailored breastfeeding and sleep support to help you as your parenting journey progresses and you make the most of your luxury postnatal stay.

Guest who stay at The Nest receive free access to Nurtured Beginnings, a one-of-a-kind comprehensive support package designed specifically for new and expectant parents who want to learn all there is to know about breastfeeding. Whether you're a first-time parent or a seasoned pro, the course will equip you with the essential tools, techniques, and insights to nurture and nourish your baby through breastfeeding.

Nurtured Beginnings offers a comprehensive curriculum that covers everything from the basics of breastfeeding to advanced topics, ensuring you have a solid foundation of knowledge. The engaging and interactive modules will take you on a captivating journey, combining expert guidance, real-life examples, practical demonstrations, and helpful resources are going to have you feeling like you are ready to take on any challenge that comes your way.

The course covers the following key areas: Breastfeeding Benefits; Breast Anatomy and Physiology (your milk making machine); Breastfeeding Techniques; Common Challenges such as tongue tie, low milk supply, and mastitis; Nutrition and Hydration, Partner and Family Support, Troubleshooting and Resources; and more.

By completing Nurtured Beginnings, expectant parents will be equipped with the knowledge, skills, and confidence to establish and maintain successful breastfeeding relationships with their baby, setting a positive foundation for their breastfeeding journey.

The course includes more than 50 lessons split into 10 easy to follow modules, including dozens of fun and easy to follow videos, practical demonstrations, and hours of expert resources and written materials.

Yes, to secure your booking, we require a deposit of 10% of your stay. If, due to your baby arriving before or after the due date and if we are not able to accommodate your stay, the deposit is fully refundable. The deposit is non-refundable if you cancel your booking within 14 days of your stay. For more details on the deposit requirement and our cancellation policy, please refer to the booking confirmation email or contact The Nest directly.

Yes, there is plenty of on-site parking available for our guests. Parking is next to The Nest,  so you don't have to worry about carrying any luggage more than a few metres.

Check-in Time: The standard check-in time is 2:00 PM. However, if you would like earlier access, and The Nest is ready, we will be delighted to accommodate you.

Check-out Time: We kindly request that guests check out by 11:00 AM. Should you require a later check-out, this can be discussed in advance and we will do our best to accommodate your request, depending on availability. Additional charges may apply for late check-outs beyond the standard time.

Yes, The Nest is equipped with a heat pump which provides heating and air-conditioning to ensure your comfort regardless of the weather conditions.

4G mobile coverage is available. There is no Wi-Fi.  

If you need to cancel your booking, please let us know as soon as possible. We require 14 days' notice for cancellations. Cancellations made within 14 days of the arrival date will be charged a cancellation fee equivalent to the full deposit paid. If you don't show up for your booking without giving us notice, you will be charged the full amount of your booking. If you have any questions about our cancellation policy, please contact us.

We welcome you at The Nest, your luxury postnatal stay, once you have been medically discharged.